Audio Message in ChatSyncs
Audio Message sends a voice recording to a customer inside a Keyword Replies flow — a friendlier, more personal alternative to a wall of text.
In ChatSyncs, an Audio Message plays a voice recording to the customer inside a Keyword Replies flow — see Keyword Replies for how to drag it onto the canvas alongside the other flow components. Unlike a text message, audio lets a business explain something in its own voice, which reads as more personal for greetings, walkthroughs, and instructions.
Example: a "Property Introduction Audio" flow sends a welcome text — "We've prepared a short audio to help you understand the project highlights before exploring further" — then plays a voice recording covering the apartment, amenities, pricing, and lifestyle.
Where it can go in a flow#
An Audio Message can connect after almost any other block, so it fits wherever a spoken explanation adds value:
| Comes after | Typical reason to add audio |
|---|---|
| Text Message | Reinforce a written welcome or instruction in a natural voice |
| Image Message | Describe what's in the photo — a property, product, or vehicle |
| Video Message | Add commentary the video itself doesn't cover |
| Document Message | Explain how to read or use a brochure, invoice, or catalog |
| Interactive Message | Narrate the options before the customer taps a button |
| CTA URL Button | Explain what the link leads to before the customer opens it |
| User Input Flow | Guide the customer through what information is being collected |
| AI Reply | Turn a text answer into a spoken summary for a more human feel |
| Condition | Explain the branch the conversation just took |
| WhatsApp Flow | Introduce a form before the customer fills it in |
| HTTP API Response | Read out live data fetched from an external system |
| Template Message | Add a voice follow-up to an approved template send |
Common use cases#
| Situation | Flow |
|---|---|
| Welcome greeting | Hi → Welcome Text → Welcome Audio |
| Property introduction | Apartment Image → Project Introduction Audio |
| Video explanation | Video → Audio Explanation |
| Document guide | PDF Brochure → Audio Guide |
| Product demonstration | Product Image → Product Demo Audio |
| AI assistant summary | AI Reply → Audio Summary |
| Appointment instructions | Appointment Confirmed → Instruction Audio |
| Course introduction | Course List → Course Introduction Audio |
| Vehicle showcase | Car Image → Vehicle Overview Audio |
| Restaurant special | Today's Menu → Chef Recommendation Audio |
| Travel package | Holiday Package → Travel Guide Audio |
| Customer support | Support Menu → Troubleshooting Audio |
| Announcements | New product launches, festival greetings, store openings, business updates, maintenance notices — sent as a standalone audio message |
Best practices#
Frequently asked#
What audio formats and file size does Audio Message support?
AAC, MP3, AMR, or OGG, up to 16 MB — see the component table in Keyword Replies. An OGG file encoded with the Opus codec renders as a native WhatsApp voice note with a waveform; other formats play as a regular audio file — see Audio Messages.
Which flow components can an Audio Message follow?
Almost any of them — Text, Image, Video, Document, Interactive Message, CTA URL Button, User Input Flow, AI Reply, Condition, WhatsApp Flow, HTTP API, and Template Message — see Where it can go in a flow above.
How long should an Audio Message be?
30–60 seconds is the sweet spot — long enough to explain one thing clearly, short enough that customers actually listen to the end.
Can Audio Message be the very first message a customer receives?
Yes, but the common pattern pairs it with a short lead-in Text or Image message first (e.g.
Hi → Welcome Text → Welcome Audio) so the customer has context before the recording plays.
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