How to Send Automated WhatsApp Messages on WP Form Submission in ChatSyncs

This is a worked example of a Webhook Workflow — the ChatSyncs feature that sends a WhatsApp message automatically whenever an outside event happens. Here, that event is a WordPress form submission.

Website visitor fills out a WordPress form
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WordPress form plugin sends the data to a webhook URL
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ChatSyncs Webhook Workflow receives it
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WhatsApp message sent

Step 1: Make your WordPress form send a webhook#

WordPress doesn't send webhooks on its own — the form plugin needs to be told to POST the submission somewhere. How you do this depends on the plugin:

• Elementor Forms — has a built-in Webhook action; add it under the form's Actions After Submit and paste in the webhook URL.
• Gravity Forms — install the official Webhooks add-on, then add a webhook feed pointing to the URL.
• WPForms / Contact Form 7 — use a webhook-capable add-on or connect through an automation tool like Zapier or Make.com that can call a webhook on form submission.

Step 2: Create the workflow in ChatSyncs#

Follow Create a Webhook Workflow to create the workflow, get its callback URL, and map the form's fields to your message template's Variables. The one WordPress-specific detail: paste that callback URL into your form plugin's webhook settings from Step 1 (e.g. Elementor's Actions After Submit → Webhook field), not into a third-party app.

Example: A contact form on mywebsite.com collects Name, Phone, and Message. On submit, Elementor's Webhook action posts that data to the ChatSyncs callback URL, which sends the customer an instant WhatsApp confirmation — "Hi Rahul, thanks for reaching out! We'll get back to you shortly."

Step 3: Add a delay, conditions, or post-call actions (optional)#

Want to wait before sending, only send for certain submissions, or auto-assign the conversation to a team? See Webhook Automation Settings — it applies the same way regardless of which app triggered the workflow.

Monitoring your workflow#

See Webhook Workflow Reporting for reading delivery stats and troubleshooting a workflow that isn't sending.

Other common uses beyond WordPress#

The same Webhook Workflow works for any system that can send an HTTP request, not just WordPress:

• Order confirmation / shipping updates — from Shopify or another store platform.
• Appointment reminders — from a booking system's webhook.
• Payment confirmation — from a payment provider's webhook.
• Lead follow-up — instantly message a new lead captured by another system.
• Event registration — confirm a signup with a personalized message.

Frequently asked#