How to Make a Chatbot Reply to Any Keyword in ChatSyncs

A Keyword Replies flow only replies to the exact words you've set up as Trigger Keywords. If a customer types anything else, the bot stays silent by default.

Example: Say your bot only has a flow set up for the word menu. If a customer types menu, the bot replies. But if that same customer types hi, pricing, or help, the bot does nothing — because none of those words were set up as a Trigger Keyword.

To fix this, set up a catch-all reply that fires for anything that doesn't match a Trigger Keyword.

That catch-all is the No Match action, not a special keyword you type in. It has two halves, set up in two different places:

1. 1

   Turn it on in Bot Settings → General

   Enable No Match Reply, and set No Match Response Frequency Limit — Every Time, Once a Day, Once a Month, or Once a Year — so the same customer doesn't get the fallback reply on every single unmatched message. Click Publish Changes to save.

   

2. 2

   Build the reply in Automation → Quick Actions

   Open Automation → Quick Actions, then click the No Match tile in the Action Buttons grid to build the actual flow that runs.

   

See How to Set Up Quick Actions (No Match, Get Started, and More) for the full No Match flow-building walkthrough.

Example: A customer types pizza, help me, or anything else with no matching flow. Instead of getting ignored, No Match catches it and replies with something like "I'm not sure I understood — type 'menu' to see what I can help with."

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