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AI Agents

ChatSyncs' multi-agent AI system — named agents with their own instructions and knowledge, and Agent Routing to decide which agent answers each message.

7 guides

How to Create Your First AI Agent in ChatSyncsStep-by-step: turn on ChatSyncs' AI Agents, create your first named agent with a Name, Description, and System Prompt, add Knowledge Sources, then switch it on for your bot.
How to Train Your AI Chatbot in ChatSyncsHow to attach Knowledge Sources — Content, URL, File, Media, Google Sheet, or HTTP API — to an AI agent so its replies stay accurate to your business.
Agent Routing in ChatSyncsHow to write Agent Routing rules in ChatSyncs so a customer's message type — pricing questions, order tracking — automatically routes to the right AI agent.
AI Agent Actions in ChatSyncsThe full ##action_name## reference for an AI agent's System Prompt in ChatSyncs — assign labels, look up orders, hand off to a human, or transfer to another agent.
How Do I Restrict AI on Specific Keywords with ChatSyncs?How to stop an AI agent from answering certain topics using Restricted Topics and a custom Response for Restricted Keywords in ChatSyncs.
How Do I Auto-Assign Conversations to a Department with ChatSyncs?How to make an AI agent hand a conversation to a human team or department automatically, using the Assignment setting under an agent's configuration in ChatSyncs.
How Do I Build a Multi-Agent AI Workforce with ChatSyncs?A full worked example of a multi-agent AI workforce in ChatSyncs — Support, Sales, and Media agents routed by Agent Routing rules instead of one generic bot.