Auto Responder Integration in ChatSyncs
How to connect an email platform (Mailchimp, Brevo, ActiveCampaign, Mautic, MailWizz) so ChatSyncs collects WhatsApp customer emails for newsletters and follow-ups.
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Auto Responder Integration connects ChatSyncs to an email marketing platform — Mailchimp, Brevo, ActiveCampaign, Mautic, or MailWizz. The simple idea: ChatSyncs collects a customer's email during a WhatsApp conversation, hands it to the marketing platform, and that platform sends the marketing emails later — welcome emails, newsletters, offers, coupons.
How it works#
A customer chats with your bot
e.g. they say "Hi" and the bot offers something.
The bot asks for their email
"Please enter your email."
The customer enters it
e.g.
rahul@gmail.comChatSyncs sends it to your connected platform
Mailchimp, Brevo, or whichever you've connected.
The customer is added to an email list
From here on, the marketing platform — not ChatSyncs — owns the follow-up.
The platform sends the marketing emails
Welcome emails, newsletters, promotional offers, discount coupons, product updates — on whatever schedule you set up in that platform.
Customer enters email
↓
ChatSyncs
↓
Mailchimp / Brevo
↓
Welcome Email
Newsletter
Offers
CouponsSet up a provider#
Click New to add a profile:
Supported providers: Mailchimp, Brevo, ActiveCampaign, Mautic, MailWizz — you just need a Profile Name and the provider's API Key.
Set the list ID per bot#
Once a provider is connected, tell each bot which list to sync subscribers into: open Bot Manager → [your bot] → Configuration → Settings → Auto Responder, and paste the list ID into the field matching your platform — ActiveCampaign List, Mailchimp List, Brevo List, or Mautic List.
Then collect the customer's email with a User Input Flow set to Email reply validation — that's what actually triggers the sync.
Real examples#
Clothing store — growing a customer list for weekend sale alerts:
Customer: Hi Bot: Would you like to receive our latest offers? Customer: Yes Bot: Please enter your email. Customer: rahul@gmail.com
ChatSyncs sends the email to Mailchimp, which adds the customer to the Customers list. The following week, Mailchimp automatically sends:
🎉 Flat 50% OFF on all shirts this weekend!Free ebook — using the email list as a lead magnet:
Bot: Want our free AI Ebook? Customer: Yes Bot: Please enter your email. Customer: rahul@gmail.com
ChatSyncs adds the email to Brevo, which then sends the ebook, weekly tips, and future course promotions.
Real estate — segmenting by interest:
Customer: I'm interested in apartments. Bot: Please enter your email. Customer: rahul@gmail.com
ChatSyncs adds the customer to an Apartment Buyers list in ActiveCampaign, which sends new listing launches, price updates, and site-visit invitations.
Auto Responder Integration vs Email Integration#
It's easy to mix these two up because both end up sending email — the difference is when and who sends it:
| Auto Responder Integration | Email Integration | |
|---|---|---|
| Sends | Later, through a marketing platform | Immediately, one email at a time |
| Used for | Newsletters, offers, follow-up campaigns | OTPs, confirmations, invoices, notifications |
| Who sends the email | Mailchimp, Brevo, etc. | ChatSyncs, directly |
| Providers | Mailchimp, Brevo, ActiveCampaign, Mautic, MailWizz | SMTP, Mailgun, Postmark, SES, Mandrill |
If you want an email sent right now — an OTP, an order confirmation — use Email Integration instead.
Frequently asked#
Can a WhatsApp bot flow add someone to my Mailchimp list?
Yes — connect Mailchimp under Auto Responder Integration with its API key, then use that profile in a flow step to add the contact whenever the flow collects their email.
Which email marketing platforms can I connect?
Mailchimp, Brevo, ActiveCampaign, Mautic, and MailWizz.
What's the difference between Auto Responder Integration and Email Integration?
Auto Responder Integration collects an email and hands it to a marketing platform, which sends newsletters and offers on its own schedule. Email Integration sends a single email immediately (an OTP, a confirmation) directly from ChatSyncs — see the comparison table above.
Does ChatSyncs send the newsletter emails itself?
No — ChatSyncs only collects the customer's email and adds them to a list. The connected platform (Mailchimp, Brevo, etc.) sends the actual newsletters, offers, and follow-ups.
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