How to Reconnect Your Disconnected ChatSyncs Account
Why ChatSyncs sometimes disconnects a WhatsApp number after a trial expires or billing is missed, what stays intact on Meta's side, and how to reconnect it.
- A WhatsApp number can get disconnected from ChatSyncs — usually because a free trial ended, or a subscription payment was missed for a while.
- Good news: nothing on Meta's side gets deleted when this happens.
- ChatSyncs only unlinks itself to free up space — the Business Portfolio, WABA, and phone number all stay exactly where they were.
Why this happens#
ChatSyncs automatically disconnects an account from Meta in two situations:
- Free trial expired — if the account wasn't upgraded to a paid plan before the trial ended, it's disconnected to free up capacity for active subscriptions.
- Missed billing — if a subscription payment failed and stayed unresolved for an extended period, the account is disconnected to stay within Meta's limits on how many WhatsApp accounts ChatSyncs can keep onboarded.
What's preserved#
Everything carries over, because none of it was ever deleted:
- Phone number
- Messaging limit tier
- Quality rating
- Display name
- Business profile
- Approved message templates
- Green Tick verification (if you had one)
It all lives on Meta's side, not ChatSyncs' — so unlinking ChatSyncs never touches it.
How to reconnect#
Make sure the ChatSyncs subscription is active
If the trial expired, upgrade to a paid plan first. If billing lapsed, update the payment method. Reconnecting only works once the account itself is active again.
Go to Connect Account and start Connect WhatsApp
Follow the same steps as How to Connect Your Number to ChatSyncs used for a first-time connection — Connect Account → Connect WhatsApp, then pick Embedded Onboarding (One Click).
Business Accounts — start from the same Embedded Onboarding card used for a first-time connection. Log in with Facebook using the same account
Meta's popup opens. Log in with the same Facebook account used before, then click Continue.
Meta's embedded signup consent screen. Select the existing Business Portfolio
It will already be there in the Business portfolio dropdown — pick it instead of creating a new one. If it was verified before, it still shows the green "Verified" badge.
Pick the existing portfolio from the Business portfolio dropdown, rather than creating a new one. Select the existing WhatsApp Business Account and number
Open the WhatsApp Business account dropdown. Instead of Create a WhatsApp Business account, pick the existing WABA — it shows the account and number used before.
Existing WABAs appear in the dropdown, showing the account name and phone number used before. Complete the permissions step
Click through the permissions review to finish. The number is reconnected to ChatSyncs.
Meta's final confirmation once the account is reconnected.
Frequently asked#
Did I lose my phone number when my account got disconnected?
No — ChatSyncs only unlinks itself from Meta. Your phone number, WABA, and everything else stay exactly where they were on Meta's side.
Will my messaging limit or quality rating reset after reconnecting?
No. Both are tied to the WhatsApp Business Account on Meta, not to ChatSyncs' connection to it, so they carry over as long as you reselect the same existing WABA and number.
Why was my account disconnected in the first place?
Either the free trial ended without upgrading to a paid plan, or a subscription payment failed and stayed unresolved for an extended period. Both free up onboarding capacity on ChatSyncs' side without touching anything on Meta's.
Do I need to verify my business again after reconnecting?
No — Business Verification status lives on the Meta Business Portfolio, not on the ChatSyncs connection, so it's still intact. See Business Verification & the Green Tick if it wasn't verified before and you want to raise limits now.
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