Create a Webhook Workflow in ChatSyncs

Setting up a Webhook Workflow has four parts: create the workflow, get its callback URL, capture a real test payload, then map that payload's fields to your template's variables.

1. 1

   Create a new workflow

   Go to Chatbot Manager → Automation → Webhook Workflows and click Create. Fill in the workflow details:

   • Workflow Name — a recognizable name, e.g. Cal.com Booking Confirmation.
   • Select Number — the WhatsApp number to send messages from.
   • Select Template — the approved message template to use.

   

2. 2

   Get the callback URL

   After saving, ChatSyncs generates a unique Webhook Callback URL, e.g. https://platform.chatsyncs.com/webhook/whatsapp-workflow/xxxxxxx. Copy it and paste it into your third-party app's webhook or notification settings — for example, in Cal.com that's Settings → Webhooks → Event Triggers.

   

   Each workflow has its own URL, so a test call to it only ever affects this one workflow. No live form yet? Use the Custom JSON Body tab to paste a sample payload instead of capturing a real one.

3. 3

   Capture a test response

   Click Capture Webhook Response — this tells ChatSyncs to start listening for the next call to this workflow's URL.

   

   With ChatSyncs still capturing, trigger a real event in your third-party app (e.g. make a test booking), or send a POST request straight to the callback URL from a tool like Postman:

   

4. 4

   Map the data to template variables

   Once ChatSyncs receives the test payload, the Webhook Response Mapping section lists every field it found:

   

   • Phone Number — select the JSON path that holds the recipient's phone number. This is required — without it ChatSyncs has no destination for the message.
   • Variables — for each template variable (e.g. USERNAME, BOOKINGDATE, MEETINGLINK), select the matching JSON path from the webhook response, e.g. payload > attendees > 0 > name → the customer's name.
   • Data Formatters — optionally transform a field before sending (e.g. reformat a date).

   Click Save once every variable is mapped.

5. 5

   Verify and activate

   After saving, the workflow appears on the dashboard. Its Verified column shows whether a successful test webhook has been received. Once verified, the workflow is live and sends messages automatically every time the webhook fires.

Frequently asked#