AI Translation & Message Rewrite in ChatSyncs
The two AI icons in the Shared Inbox message composer — a translate icon and the star-shaped AI Rewrite icon — plus the separate AI Assistant panel in Chat Actions.
The ChatSyncs Shared Inbox message composer has two separate AI icons next to the emoji icon, and the Chat Actions panel has a related but separate AI Assistant tab.
The two composer icons#
Star icon — Rewrite with AI. Type a draft reply, then click the star icon to have AI rewrite it before you send — useful for cleaning up a quick, informal draft into something more polished without retyping it from scratch.
Globe icon — Translate with AI. Type your reply in whatever language is easiest for you, click the globe icon, then choose the language to translate it into:
Pick a language from Select a language and click Translate — your typed draft is replaced with the translated version, ready to send. This translates what you've written, not the customer's incoming message.
AI Assistant (Chat Actions panel)#
The AI Assistant tab in the Chat Actions panel is a separate capability from the composer icons above — a chat-based helper for the agent, not the customer:
- Analyze Customer Conversation — a button that reads the conversation and summarizes intent, sentiment, and a recommended next action.
- Help me to reply — a "Start a conversation" chat box where the agent can ask the AI
anything about this customer (e.g.
Based on conversation give me a follow-up message) or get help with support tasks, with a Reasoning Effort setting (e.g. Low).
Frequently asked#
What does the star icon in the composer do?
It's Rewrite with AI — rewrites your draft message with AI before you send it.
Does Translate with AI translate my draft, or the customer's message?
Your draft. Type your reply, click the globe icon, pick a target language, and click Translate — the composer replaces your typed text with the translated version, ready to send.
What's the difference between the composer's AI icons and the AI Assistant panel?
The composer icons (translate, AI Rewrite) act on the message you're about to send. The AI Assistant panel is a separate chat-based helper — it analyzes the conversation or answers questions about the customer, rather than editing your draft.
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