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Overview

Everything to know before connecting WhatsApp to ChatSyncs — Meta basics, the Cloud API, Business Portfolios, verification, billing, and choosing a connection method.

13 guides

What Is Meta — and Why Do You Need a Facebook Account for WhatsApp?Why connecting WhatsApp to ChatSyncs starts with a personal Facebook login — Meta owns Facebook, Instagram, and WhatsApp under one shared identity.
What Is the WhatsApp Cloud API?What the WhatsApp Cloud API is and why ChatSyncs connects through it — Meta-hosted, no servers to maintain, per-message pricing.
What Is a Meta Business Portfolio? (vs. Business Manager)What a Meta Business Portfolio is, and why it's sometimes still called Business Manager — they're the same container, just renamed.
What Is a Meta Developer Account — and What Is an 'App'?The difference between a Meta Developer Account and a Meta 'App' — the credentials container behind manual WhatsApp setup.
What Is a WABA (WhatsApp Business Account)?What a WABA (WhatsApp Business Account) is, and how it relates to the phone number and templates ChatSyncs uses.
Which WhatsApp Connection Method Is Right for You with ChatSyncs?A decision guide to ChatSyncs' WhatsApp connection paths — Cloud API for a new number, Coexistence for an existing one, or manual connection with your own Meta app.
How to Connect Your WhatsApp Business App to ChatSyncsUse the same WhatsApp number on the WhatsApp Business App and ChatSyncs at the same time — how Meta's Coexistence feature works, and what changes on the Business App.
What Is a BSP — and Can You Move to ChatSyncs From One?Whether an existing WABA on another BSP (Twilio, Interakt, Wati, AiSensy, Gallabox) can move to ChatSyncs without losing your number, templates, or quality rating.
Business Verification, Display Name, Green Tick — What's the Difference?Three separate things customers often confuse during WhatsApp setup — the Display Name shown to customers, Business Verification, and the Green Tick badge (Official Business Account, now a blue checkmark you can request in WhatsApp Manager once eligible).
WhatsApp Business API Explained (And the Verification Myth)What the WhatsApp API actually is, and why you can message real customers without verifying your business — Meta's four 'verifications' explained.
Who Charges You for WhatsApp — Meta or ChatSyncs?Why WhatsApp automation involves two separate bills from two separate companies — Meta's usage-based per-message pricing and ChatSyncs' own platform subscription.
What WhatsApp API Pricing Really MeansHow WhatsApp API pricing works today — Meta charges per delivered message (since July 2025) by category and country; since October 1, 2026 replies inside the Customer Service Window are charged after 1,000 free per number per month. Free-form vs template messages, the three template categories, the CSW and Free Entry Point windows.
WhatsApp Rules: How to Never Get BannedWhy WhatsApp Business accounts get permanently banned, the 7 rules that keep a number safe, and what to do if a number is already banned — with real numbers.