What Is the WhatsApp Cloud API?
What the WhatsApp Cloud API is and why ChatSyncs connects through it — Meta-hosted, no servers to maintain, per-message pricing.
The WhatsApp Cloud API is Meta's own hosted version of the WhatsApp Business API:
- Meta runs the servers.
- Meta handles updates and encryption.
- The business just makes API calls — nothing to install, nothing to maintain.
It's what ChatSyncs connects to when linking a WhatsApp number. It replaced the older On-Premise API, which required businesses to host their own servers or go through a BSP — On-Premise no longer receives updates, so Cloud API is the standard today for any new connection.
Frequently asked#
Do I need my own server to connect WhatsApp to ChatSyncs?
No. The Cloud API is fully hosted by Meta — ChatSyncs and your WhatsApp number both connect to it without either side running dedicated infrastructure.
Is Cloud API the same as the WhatsApp Business API?
Cloud API is Meta's current way of hosting the WhatsApp Business API. On-Premise is the older, legacy way of hosting the same API.
For the full comparison against On-Premise, see What Is the WhatsApp Cloud API? in the Meta WhatsApp API reference.
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