Browse guides

Webhook Workflow

What a Webhook Workflow is, how it connects a third-party app to ChatSyncs, and when to use it — an automatic WhatsApp message the moment an event happens elsewhere.

3 guides

Create a Webhook Workflow in ChatSyncsStep-by-step: create a Webhook Workflow in ChatSyncs, get its callback URL, capture a test response, and map the JSON data to your template's variables.
Webhook Automation Settings in ChatSyncsHow to add a delay, conditional send rules, and post-webhook actions (assigning conversations, labels, and sequences) to a ChatSyncs Webhook Workflow.
Webhook Workflow Reporting in ChatSyncsHow to read a Webhook Workflow's delivery stats, open the call-by-call report, and troubleshoot a workflow that isn't sending or shows a high failure rate.