Email Integration in ChatSyncs
How to connect an email provider (SMTP, Mailgun, Postmark, SES, or Mandrill) so ChatSyncs can send an email the instant something happens, like an order, a booking, or an OTP.
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Email Integration connects ChatSyncs to an email provider so it can send an email immediately, the moment something happens in a conversation — an order placed, an appointment booked, an OTP requested. Nothing is stored for later; the email goes out right away.
How it works#
A customer does something
They place an order, book an appointment, ask for an OTP, or submit a contact form.
The bot triggers an email
That action tells ChatSyncs an email needs to go out.
ChatSyncs sends it through your connected provider
Using whichever profile you connected — SMTP, Mailgun, SES, etc.
The customer (or your team) gets it right away
No delay, no separate marketing tool involved.
Customer places an order
↓
ChatSyncs
↓
SMTP / Mailgun / SES
↓
Order Confirmation EmailSet up a provider#
Click New to add a profile:
Supported providers: SMTP (any generic SMTP server — Host, Username, Password, Port, Encryption; see How Do I Connect an SMTP Email Provider? for the field-by-field walkthrough), Mailgun (also SMTP-based), Postmark (API token), SES (Amazon), and Mandrill.
You can add more than one profile and use a different one per purpose:
| Profile | Purpose |
|---|---|
| SMTP | Order confirmations |
| Mailgun | Marketing campaigns |
| Amazon SES | Internal notifications |
Real examples#
Order confirmation — a customer orders a laptop through the bot, and ChatSyncs immediately sends:
Subject: Order Confirmation
Hello Rahul,
Thank you for your order. Your order has been successfully placed.
Order ID: #12345Appointment booking — the bot confirms a booking, and ChatSyncs sends:
Subject: Appointment Confirmed
Your appointment is booked.
Date: Monday
Time: 4:00 PMOTP verification — the customer asks for a one-time code, and ChatSyncs sends:
Subject: Your OTP
Your verification code is:
845921Notify your team — instead of emailing the customer, send the email to your own team when a lead comes in, e.g. after a contact form is filled out:
New Lead Received
Name: Rahul
Phone: +91XXXXXXXXXX
Message:
I need more information.Email Integration vs Auto Responder Integration#
It's easy to mix these two up because both send email — the difference is when and why:
| Email Integration | Auto Responder Integration | |
|---|---|---|
| Sends | Immediately, one email at a time | Later, through a marketing platform |
| Used for | OTPs, confirmations, invoices, notifications | Newsletters, offers, follow-up campaigns |
| Who sends the email | ChatSyncs, directly | Mailchimp, Brevo, etc. |
| Providers | SMTP, Mailgun, Postmark, SES, Mandrill | Mailchimp, Brevo, ActiveCampaign, Mautic, MailWizz |
If you want to build an email list and send marketing campaigns later, use Auto Responder Integration instead.
Frequently asked#
Can my bot send emails, not just WhatsApp messages?
Yes — connect an email provider under Email Integration, then reference that profile from a bot flow or automation step that sends email.
Which email providers can I connect?
SMTP, Mailgun, Postmark, SES, and Mandrill.
Can I use two different email providers for different purposes?
Yes — add multiple profiles (e.g. one SMTP profile, one Mailgun profile) and choose the right one per flow or automation.
What's the difference between Email Integration and Auto Responder Integration?
Email Integration sends a single email right away (an OTP, a confirmation). Auto Responder Integration instead sends the customer's email address to a marketing platform like Mailchimp, which handles newsletters and campaigns on its own schedule — see the comparison table above.
Learn From a Use Case#
- Clinic Appointment Booking Automation — notifies staff by email the moment a booking comes in.
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