Settings Menu: Groupchat Widget, Dark Mode, Follow-up List & More in ChatSyncs
Everything behind the Shared Inbox's Settings (gear) menu — the internal Groupchat Widget, Dark Mode, the Follow-up List export, adding a subscriber, and installing ChatSyncs as an app.
On this page
The Settings (⚙️) icon at the bottom-left of the Shared Inbox opens a menu with several tools that don't fit anywhere else:
Filter Channel & Account#
Switch which WhatsApp number or channel the inbox shows — see Filter Conversations by Channel & Account for the full walkthrough.
Follow-up List#
See every scheduled follow-up reminder across all conversations in one table, and export them — see Follow-up Reminders & Message Sequences for how to create one.
Enable Notification#
Turns on browser/desktop notifications for new messages, so you don't have to keep the Shared Inbox tab in view to know a customer replied.
Groupchat Settings (Beta)#
A floating internal group-chat widget for your team — separate from customer conversations — that sits on top of the Shared Inbox for quick teammate-to-teammate chat.
Name the group
e.g.
Sales Team.Upload a Group Icon (optional)
A small image shown on the floating widget.
Add Group Members
Pick which teammates or teams can see and use this group chat, e.g.
Reddy Sales Team.Set the Groupchat Position
Where the floating widget sits on screen — Top-left, Bottom-left, Top-right, or Bottom-right.
Fine-tune with X-axis / Y-axis Offset (optional)
Nudge the widget's exact pixel position if it overlaps something else on screen.
Turn on Group Status
The Enable toggle controls whether the widget shows at all.
Click Save
Publishes the widget.
Once enabled, the widget appears as a small floating icon at the position you chose:
Clicking it opens the team's group chat window:
Example: A Sales Team group chat lets the whole sales team coordinate on a big lead
without leaving the Shared Inbox or switching to a separate messaging app.
Dark Mode#
Switches the entire Shared Inbox — conversation list, chat window, and Chat Actions panel — to a dark color theme:
Add Whatsapp Subscriber#
A shortcut to add one subscriber by hand without leaving the Shared Inbox — the same modal covered in How Do I Add a Subscriber Manually?, just reachable from here too.
Install App#
Installs ChatSyncs as a standalone desktop app instead of a browser tab — click Install App, and it's pinned like any other installed app:
Logout#
Signs you out of ChatSyncs.
Frequently asked#
Can my team chat with each other inside ChatSyncs, separate from customer conversations?
Yes — Groupchat Settings (Beta). Create a group, add members, and a floating widget lets the team chat without leaving the Shared Inbox.
Can I move the Groupchat widget if it overlaps something else on screen?
Yes — set Groupchat Position to a different corner, or fine-tune it with the X-axis and Y-axis Offset fields.
Can I use ChatSyncs without a browser tab open?
Yes — Install App installs it as a standalone desktop app, pinned like any other installed application.
Is there another way to add a subscriber besides Subscriber Manager?
Yes — Add Whatsapp Subscriber in the Settings menu opens the same Create Subscribers modal without leaving the Shared Inbox.
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