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Shared Inbox

Everything for the ChatSyncs Shared Inbox — filtering, organizing, AI assistance, team collaboration, messaging tools, follow-ups, and customer data.

11 guides

Introduction to Shared Inbox in ChatSyncsWhat the Shared Inbox is and how its three panels work together for a team handling WhatsApp conversations.
Filter Conversations by Channel & Account in ChatSyncsHow to narrow the Shared Inbox down to just your chats, one WhatsApp number or channel, or a specific status like Unread, Archived, or Resolved.
Organize Conversations with Labels, Views & Search in ChatSyncsHow to tag conversations with labels, switch between saved views, and search the conversation list to find one fast.
AI Translation & Message Rewrite in ChatSyncsThe two AI icons in the Shared Inbox message composer — a translate icon and the star-shaped AI Rewrite icon — plus the separate AI Assistant panel in Chat Actions.
Team Collaboration & Agent Assignment in ChatSyncsHow to assign a conversation to a teammate, hand it off, and leave internal notes only your team can see.
Messaging Tools: Canned Responses, Templates & Attachments in ChatSyncsThe message composer's tools for replying faster — saved responses, message templates, and file attachments.
Follow-up Reminders & Message Sequences in ChatSyncsHow to set a reminder to come back to a conversation later, and how to assign an automated follow-up sequence.
Managing Customer Data with Custom Fields in ChatSyncsHow to see and store customer context right inside the conversation, so an agent never has to ask a customer to repeat themselves.
Settings Menu: Groupchat Widget, Dark Mode, Follow-up List & More in ChatSyncsEverything behind the Shared Inbox's Settings (gear) menu — the internal Groupchat Widget, Dark Mode, the Follow-up List export, adding a subscriber, and installing ChatSyncs as an app.
Install ChatSyncs on AndroidInstall ChatSyncs as a Progressive Web App (PWA) on Android via Chrome, for faster, app-like access to the Shared Inbox without a separate app store download.
Install ChatSyncs on iOSInstall ChatSyncs as a Progressive Web App (PWA) on iPhone via Safari, for faster, app-like access to the Shared Inbox without a separate App Store download.