User Input Flow in ChatSyncs
A User Input Flow collects information from subscribers through a series of questions and stores their responses automatically — for lead generation and surveys.
On this page
Create a User Input Flow#
Open Chatbot Manager
Go to Chatbot Manager.
Open the Data Collection tab
Select Data Collection.
Click User Input Flows
Select User Input Flows from the sub-tabs.
Click Create
Click Create to start a new input flow.
Name the campaign
Enter a User Input Campaign Name that identifies its purpose, e.g.
Customer Registration Form. A meaningful name makes the flow easier to find and manage later.Configure labels and integrations (optional)
Add or remove subscriber labels when the flow runs, and forward responses to a webhook or Google Sheets if needed.
Add questions
Add one or more questions to collect the information you need.
Save
Save the flow.
Once created, an Input Flow is wired into a bot flow on the canvas — a User Input Flow block (campaign name, labels) feeds into a chain of New Question blocks — and can be triggered from a Keyword Replies flow like any other flow component.
Labels#
- Add Label(s) — assign labels to a subscriber when the flow runs, e.g.
Lead,Interested Customer,Demo Requested. - Remove Label(s) — strip existing labels, e.g.
New Visitor,Unqualified Lead.
Integrations#
Collected responses can be forwarded automatically:
- Webhook — send responses to a CRM, lead management platform, internal application, or other third-party service.
- Google Sheets — save every submission to a sheet for reporting and analysis.
Configure a question#
Inside the Input Flow, click New Question to add a question the subscriber must answer. Each question has a Question Type, the question text itself, optional Reply Validation, and where the answer is saved.
Free Keyboard Input#
The subscriber types their own answer in free text. Best for name, email, phone number, business name, comments, or feedback.
Multiple Choice#
The subscriber picks from predefined answer options instead of typing — best for service
selection, surveys, appointment types, or product categories. Set the question text, a label
for the option buttons, and the list of answer options (e.g. AI Automation,
WhatsApp Marketing, Chatbot Development).
Reply Validation#
Reply Validation ensures an answer matches the expected format before the subscriber can move to the next question. Supported types: Text, Email, Phone Number, Number, Date, URL. For example, setting validation to Email blocks the subscriber from continuing until they enter a valid email address.
Save Response#
Each answer is saved to a custom field (e.g. a question asking for a phone number can save to a
Phone Number field), so it can be reused later in broadcasts, sequences, reports, and other
automations.
Thank You Message#
After the last question, connect the Thank You Message output to send a closing message,
e.g. Thank you for submitting your information. Our team will contact you shortly.
Example flow:
Start Flow
↓
What is your name?
↓
What is your email address?
↓
What is your phone number?
↓
Which service are you interested in?
↓
Thank You MessageCommon use cases#
| Use case | Typical questions collected |
|---|---|
| Lead Generation | Name, Email, Phone Number |
| Appointment Booking | Name, Preferred Date, Preferred Time |
| Customer Feedback | Rating, Comments, Suggestions |
| Event Registration | Name, Email, Company Name |
Manage User Input Flows#
Every saved User Input Flow appears in Chatbot Manager → Data Collection → User Input Flows, with three actions per campaign:
- Report — view all responses collected: submitted answers, subscriber information, form completion data, and campaign performance.
- Export — download collected responses, typically as CSV, for reporting, CRM imports, lead analysis, or backup.
- Edit — modify questions, multiple-choice options, reply validation, labels, integrations, or the Thank You message without creating a new campaign.
Frequently asked#
How do I build a lead-gen or registration form inside WhatsApp?
Create an Input Flow in Chatbot Manager, name the campaign, and add questions (Free Keyboard Input or Multiple Choice) for each piece of information you need — e.g. name, email, phone number. End with a Thank You message. Responses are saved automatically and can be reviewed from the flow's Report.
What's the difference between Free Keyboard Input and Multiple Choice questions?
Free Keyboard Input lets the subscriber type any answer (good for names, emails, open feedback). Multiple Choice presents predefined options to tap (good for surveys, service selection, or anything with a fixed set of valid answers) and tends to have higher completion accuracy.
Can I make sure a subscriber enters a valid email or phone number?
Yes — set Reply Validation on the question to Email, Phone Number, Number, Date, or URL. The subscriber can't proceed to the next question until their answer matches the expected format.
Where do collected responses go?
Each answer is saved to a custom field automatically, viewable from the flow's Report or downloadable via Export. You can also forward every submission to a webhook or Google Sheets in real time.
Can I change the questions after the flow is already live?
Yes — use Edit on the Input Flow to update questions, options, validation, labels, or integrations at any time without creating a new campaign.
Watch the video lesson
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