How Do I Connect Twilio for SMS with ChatSyncs?
Worked example of connecting Twilio as an SMS gateway in SMS Integration — creating a Twilio account, verifying your number, and copying your Account SID, Auth Token, and Twilio Phone Number into the SMS API profile.
On this page
SMS Integration lists Twilio as one of the SMS gateways you can connect. Twilio is a separate company from ChatSyncs — it's the service that actually delivers the SMS to your customer's phone worldwide. Connecting it is a two-part job: first you create a Twilio account and grab three values it gives you, then you paste those three values into ChatSyncs. This page walks through both parts.
Step 1: Create a Twilio account#
Go to Twilio's sign-up page and fill in your first name, last name, email address, and a password. Twilio also asks you to prove you're human (a CAPTCHA) and to agree to its terms of service before you can continue.
Step 2: Verify your phone number#
Twilio then asks for your phone number, so it can confirm a real person is signing up. Pick your country from the dropdown, type in your number, and choose Send code via SMS (or Send code via voice call if you'd rather get a call). Enter the code Twilio sends you to finish verification.
Step 3: Get your Twilio credentials#
Once you're in, Twilio drops you on its Account Dashboard. Scroll down to the Account Info box — this is the only part of the whole Twilio site you actually need for ChatSyncs. Copy down three things:
| Value | What it's for |
|---|---|
| Account SID | Identifies your Twilio account — think of it as your Twilio username. |
| Auth Token | Authenticates API requests — treat it like a password, don't share it. |
| Twilio Phone Number | The number your SMS messages will actually be sent from. |
Step 4: Add the SMS profile in ChatSyncs#
Now switch over to ChatSyncs. From SMS Integration, click New to open the SMS API form, and pick Twilio from the provider list on the right.
Fill in the three fields using the values you copied from Twilio in Step 3:
| Field in ChatSyncs | What to paste in |
|---|---|
| Profile Name | Any label that helps you recognize it later, e.g. "Twilio". |
| Auth SID | Your Twilio Account SID. |
| Auth Token | Your Twilio Auth Token. |
| Sender/From | Your Twilio Phone Number. |
Click Save. The new profile now shows up in your SMS Profile list, ready to pick whenever you send SMS through a broadcast or automation.
Frequently asked#
How do I connect Twilio to ChatSyncs for SMS?
Create a Twilio account, verify your phone number, then copy the Account SID, Auth Token, and Twilio Phone Number from your Twilio Dashboard into a new Twilio profile under SMS Integration.
Where do I find my Twilio Account SID and Auth Token?
In the Twilio Dashboard's Account Info section, right after you finish registration and phone verification.
What number will my SMS messages appear to come from?
The Twilio Phone Number you enter as Sender/From when adding the profile.
Related Documentation#
- SMS Integration — connecting any SMS gateway and what it's used for.
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