What Is a BSP — and Can You Move to ChatSyncs From One?
Whether an existing WABA on another BSP (Twilio, Interakt, Wati, AiSensy, Gallabox) can move to ChatSyncs without losing your number, templates, or quality rating.
On this page
A BSP (Business Solution Provider) is a Meta-authorized partner — Twilio, Interakt, Wati, AiSensy, Gallabox, and others — that resells access to the WhatsApp Business API. See What Is a WABA (WhatsApp Business Account)? for the full definition.
The question that actually matters if a business already has one: can they switch to ChatSyncs without starting over?
The short answer: yes#
- The phone number and WABA belong to the business's Meta Business Portfolio — not to the BSP.
- A BSP is just the middleman that was given permission to use it.
- Moving to ChatSyncs means swapping who has that permission — not creating a new WABA from scratch.
What moves over automatically#
Because these live in Meta, not in the old BSP:
- The phone number itself
- The WABA and its approved message templates
- The number's quality rating and messaging tier
- Meta's own conversation history record
What does NOT move over automatically#
Anything the old BSP stored on its own side has to be rebuilt in ChatSyncs:
- Its bot flows, automations, and keyword replies
- Its own contact tags, segments, or custom fields
- Its own local chat log / mirror (separate from Meta's own record)
- Any custom integrations built specifically on that BSP's platform
How to actually switch#
Remove the old BSP's access in Meta
A WABA can only have one partner with Full access at a time. Follow How to Disconnect Another Partner From Your WhatsApp Number — including the extra phone-side step if the old setup used Coexistence.
Connect the number to ChatSyncs
Use How to Connect Your Number to ChatSyncs if you don't have your own Meta app credentials handy, or How to Connect Your WhatsApp Account Manually (Alternative Method) if you do.
Re-sync templates and rebuild automations
Pull existing approved templates into ChatSyncs — see Sync Templates from WhatsApp Manager — then rebuild any bot flows or automations that lived only in the old BSP.
Frequently asked#
Will I lose my number switching from another BSP to ChatSyncs?
No — the number stays yours in Meta regardless of which BSP or platform currently has API access to it.
Will my approved templates carry over?
Yes, templates live on the WABA inside Meta, not inside the old BSP. See Sync Templates from WhatsApp Manager to pull them into ChatSyncs.
Will my quality rating reset when I switch?
No — quality rating is tracked by Meta against the phone number itself, not against whichever platform is currently connected to it.
Do I need to tell my old BSP I'm leaving?
Not required for the technical switch — removing their partner access in Meta is enough. Cancel any separate subscription you had directly with them on your own.
Can I run ChatSyncs and my old BSP at the same time?
No — only one partner can hold Full access to a given WABA at a time.
Gotchas & common mistakes#
Watch the video lesson
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