Gym Membership Plan Selector with ChatSyncs — Implementation Guide
Step-by-step implementation guide for a WhatsApp Keyword Replies automation that lets a gym's prospects browse membership plans and book a trial, built with Interactive Message Reply Buttons, Image Message, and a CTA URL Button.
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Prerequisites#
- A WhatsApp number connected to ChatSyncs — see How to Connect Your Number to ChatSyncs.
- Read How to Create a Keyword-Based WhatsApp Chatbot first to understand how the whole flow builder works — this guide only covers what's specific to this project, not Keyword Replies itself.
- A pricing image ready for each membership tier (Monthly, Quarterly, Annual).
- A booking page URL to link the Book a Free Trial button to.
Implementation Guide#
Step 1 — Create the Keyword Replies flow#
Objective: Set up the flow that will run this entire conversation.
Explanation: Keyword Replies (see How to Create a Keyword-Based WhatsApp Chatbot) is the flow builder every block in this project connects through — the trigger, the buttons, and every message that follows all live on one canvas.
Actions to perform:
- Open Keyword Replies and click Create.
- Set the Trigger Keywords to
hi, join. - Give the flow a clear Title, e.g.
Gym Membership Plan Selector.
Expected result: A new, empty Keyword Replies flow ready to have blocks added to it.
Notes: Use Exact keyword match unless you also want to catch close variants like "joining" — then use String match instead.
Step 2 — Add the welcome Interactive Message#
Objective: Greet the prospect and present the three plan options.
Explanation: An Interactive Message can carry a welcome body and up to three Reply Buttons in a single message — no separate text message needed first.
Actions to perform:
- Drag an Interactive Message block onto the canvas, connected to Start Bot Flow.
- Body text:
Welcome to FitZone Gym! Choose a plan to see pricing and perks. - Add three Reply Buttons:
🏋️ Monthly,📅 Quarterly,💪 Annual.
Expected result: Messaging "hi" now returns the welcome message with all three buttons visible.
Notes: Reply Buttons are capped at 3 per message — if the gym ever adds a 4th tier, switch this step to a List Message instead (supports up to 10 options).
Step 3 — Connect each plan to its pricing and trial link#
Objective: Show the right pricing and a way to book a trial, for whichever plan the prospect taps.
Explanation: Each Reply Button branches to its own Image Message (the plan's pricing card), followed by a CTA URL Button that opens the trial booking page.
Actions to perform:
- For each of the 3 buttons, drag an Image Message block and upload that plan's pricing image.
- After each Image Message, add a CTA URL Button labeled
Book a Free Trial, pointing to the gym's booking page URL.
Expected result: Tapping any of the 3 plan buttons shows that plan's pricing image, followed by a tappable trial-booking link.
Notes: Double-check each plan button is wired to its own image — a common mistake is connecting two plan buttons to the same pricing card.
Step 4 — Save and test#
Objective: Confirm the whole flow works end to end before sending it to real prospects.
Explanation: An unsaved Keyword Replies flow won't respond to any trigger keyword, even if it looks complete on the canvas.
Actions to perform:
- Click Save Changes, then confirm the flow appears active in the Keyword Replies list.
- From a real WhatsApp number, message "hi" and tap through all 3 plan buttons.
Expected result: Every plan button leads to the correct pricing image and the correct trial-booking link.
Features Used#
| Feature | Purpose | Documentation |
|---|---|---|
| Keyword Replies | Runs the whole conversation flow | How to Create a Keyword-Based WhatsApp Chatbot |
| Interactive Message / Reply Buttons | Welcome message + plan selection | Keyword Replies |
| Image Message | Shows each plan's pricing card | Keyword Replies |
| CTA URL Button | Opens the trial-booking page | Keyword Replies |
Expected Result#
- Prospects get instant, accurate plan information at any hour, with no staff involved.
- Every prospect sees the exact same pricing and perks — no inconsistent answers.
- Every conversation ends at the same "Book a Free Trial" link, so no lead is left without a next step.
FAQs#
Can I add more than 3 membership plans?
Reply Buttons are limited to 3 per message. For more plans, replace that step with a List Message, which supports up to 10 options — see the component table in Keyword Replies.
Does this collect the prospect's name or phone number?
Not in this base version — every step is a button tap, no data collection. Add a User Input Flow after the CTA button if you want to capture a lead before they leave the chat.
Can staff be notified automatically when someone books a trial?
Not directly from this flow, since the trial booking happens on an external page. Add a Webhook or Email Integration on that booking page's side, or extend this flow with a lead capture step before the CTA link.
What happens if a prospect types something other than 'hi' or 'join'?
Nothing, unless another trigger is configured to catch it. Add more trigger keywords, or use the No Match Action Button — see How to Set Up Quick Actions (No Match, Get Started, and More) — to catch anything unrecognized.
Can this use a voice message instead of just images?
Yes — add an Audio Message after the welcome message for a short trainer voice intro, or after each plan's pricing image for a spoken walkthrough.
Can I follow up with prospects who don't book a trial right away?
Yes — enroll them into a follow-up sequence — see How to Build Automatic Follow-Up Chatbots on WhatsApp — after they tap a plan button, so they get a reminder a few days later if they haven't booked yet.
Does this require any coding?
No — the entire flow is built by dragging blocks onto the Keyword Replies canvas and filling in text, images, and links.
Can this same pattern work for a business that isn't a gym?
Yes — any business offering a small set of fixed plans or packages (a salon, a coworking space, a subscription box) can use the same welcome → plan buttons → pricing → CTA pattern.
Related Documentation#
- How to Create a Keyword-Based WhatsApp Chatbot — the bot flow builder this entire project is built on.
- How to Connect Your Number to ChatSyncs — connect the WhatsApp number this flow runs on.
- How to Build Automatic Follow-Up Chatbots on WhatsApp in ChatSyncs — re-engage prospects who don't book a trial right away.
- Audio Message — add a spoken walkthrough alongside the pricing images.
Start over from the beginning of this use case.
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