How to Create and Reuse Saved Replies in ChatSyncs l Shared Inbox

Learn how to reply to customers from the ChatSyncs Shared Inbox using text, attachments, saved replies and approved message templates. This lesson shows how to create and reuse canned responses, sync a reply library from Google Sheets, and personalize replies with customer information. What you will learn: - Check the customer's latest message and the 24-hour messaging window before replying. - Send a text reply or file attachment and reply to a specific message. - Create a saved reply, add an image, and insert it using a slash shortcut. - Sync canned responses from Google Sheets and edit existing replies. - Use custom variables when the relevant customer information is available. - Choose between an ordinary reply, an approved message template and a bot flow. An incoming customer message starts or resets the 24-hour window. Your outgoing messages, including templates, do not reopen it by themselves. Outside that window, use an appropriate approved template; ordinary replies and bot flow messages require an open window. Chapters 0:00 Introduction 0:17 Open Shared Inbox and check the messaging window 0:59 Send a text reply 1:24 Send file attachments 1:55 Create a saved reply 2:50 Insert a saved reply with a slash shortcut 3:16 Sync canned responses with Google Sheets 4:21 Add custom variables and edit saved replies 5:07 Reply to a specific message 5:28 Send approved message templates 6:26 Understand what reopens the messaging window 6:39 Bot flows and messaging restrictions 7:21 Send a template outside the window 8:00 Wrap-up