Filter WhatsApp Chats by Label, Team Member and Bot Status | ChatSyncs

Learn how to find customer conversations in the ChatSyncs Shared Inbox using Search, Views and Filters. Search by customer name or phone number, review inbox views, assign conversations to team members, and switch between WhatsApp accounts. Use label, sequence, team member, bot reply status and date filters to narrow the list. The Order By control sorts conversations by Subscriber Recent Reply or Recent Communication. Selecting a label or sequence filter only changes the displayed list: it does not apply labels, enroll customers or send messages. 0:00 Introduction 0:18 Search by name or phone number 0:39 Inbox views and agent assignment 1:43 Important conversations 2:12 Unread, archived, blocked and resolved views 3:28 Filter by channel and WhatsApp account 4:23 Label and sequence filters 5:08 Reply order, team members and bot reply status 5:48 Filter conversations by date 6:10 Clear filters and recap