Set Up Reusable WhatsApp Follow-Up Sequences in ChatSyncs

Learn how to create a reusable WhatsApp follow-up sequence in ChatSyncs without building a chatbot flow. Using a missed-demo example, this lesson shows how to configure messages and delays, then assign the sequence to a customer from Shared Inbox. What you’ll learn: - Create a standalone follow-up sequence and set message timings. - Add regular messages and approved template messages. - Manually assign the sequence from a customer conversation in Shared Inbox. - Reuse the same sequence for other customers. Important: Regular messages can only be sent while the customer’s 24-hour service window is open. Use approved template messages when the window is closed, including the first message if you start the sequence outside that window. Video chapters: 0:00 Follow-up sequences without a chatbot 0:38 Create a sequence and set message timings 1:54 Add a template follow-up 2:31 Assign and reuse a sequence from Shared Inbox 3:25 Example follow-up messages 3:53 The 24-hour window and approved templates