How to Use Chat with Human & Chat with Bot Button in ChatSyncs

Learn how to let customers switch between automated WhatsApp replies and human support using ChatSyncs' Chat with Human and Chat with Bot buttons. This lesson walks through Quick Actions, customized confirmation messages, email notifications, and a simple chatbot flow to test both directions of the handoff. You will also add a Main Menu button with Send Flow so customers can return to a selected bot flow after switching back to automation. 0:00 Introduction 0:21 Open Quick Actions and configure Chat with Human 1:30 Set up human-support email notifications 2:03 Configure Chat with Bot 2:47 Build a chatbot flow with a human-support button 4:18 Test switching and the email notification on WhatsApp 5:29 Add a Main Menu button using Send Flow 6:18 Test the Main Menu flow 7:06 Summary